Delivery

Dispatch time

Digital Star packs are dispatched within 18h and sent by email, please allow extra 4h if you have selected a photo. Star Folder, Star Box, Star Poster are dispatched on the next working day. Please allow extra 2 days during the busy periods.

Delivery

Star Folder, Star Box, Star Poster are usually delivered by Royal Mail 24 service, occasionally without notifying a customer we may change the delivery provider to ensure the highest quality of service. Star Folder, Star Box packs are usually delivered within 4 working days, however, From the Sky Registry does not guarantee delivery dates or times. Star Poster is delivered within 7 working days. The delivery for all packs in the UK is complimentary unless a different delivery method is chosen. International Delivery We send Star Folder, Star Box and Star Poster from the UK by Royal Mail International Tracked Delivery. International Shipping charges: Europe: £4, it usually takes 3-5 working days to get delivered North America: £8, it usually takes 5-7 working days to get delivered Asia Pacific: £8, it usually takes 5-7 working days to get delivered Please contact orders@fromtheskyregistry.com in case you experience any delay in delivery.

Returns and Cancellation

Consumer Contracts Regulations 2013 Digital Star You agreed to waive your 14-day cool-off period when ordering which means you will not have a right to change your mind though we allow 15 min cool off period to cancel your order which contains a digital star pack. We are unable to offer cancellation after 15 min from the moment of purchase. Star Folder, Star Box, Star Poster  Star Folder, Star Box, Star Poster are personalised which means they are prepared for you using the content you have submitted during the purchase and therefore we are not required to offer returns as our products are exempt from the right to cancel or to return. At the same time, we would like our customers to be 100% satisfied with their gift and accept returns for Star Folder, Star Box, Star Poster in some instances. We accept returns if:

• your Star Folder, Star Box, Star Poster does not correspond to the description on our website,  please note that the returned items must be in good condition
• the product is damaged
• there is an error or typo we have made in your certificate or any other gift item. It does not apply if the error is made by the customer during the purchase.

Please follow the steps here to return your items:

• Write an email to orders@fromtheskyregistry.com, explaining the problem and providing your registration number
• Send your pack within 10 working days from the delivery date by post if required so by email. We will cover the postage expenses if the return occurs because of our error or a damaged product.
• We will provide you with a full refund within 10 working days of the return of your gift.

Refunds

We will process all the refunds within 10 working days upon receiving your returned items or from the date we agree by email. The refunds can be processed only to the card or PayPal account from which the payment was taken. It’s not possible to send a refund to a different destination. It takes 5-10 working days for the money to appear on your bank account.