Our Name a Star Gift explained
What is it star naming?
How do I buy a star?
What can I call a star?
Are the stars named more than once in the registry?
Is the star name recognised by astronomers?
What is the star registry?
Our star registry is based on the Hipparcos catalogue. The Hipparcos is a scientific star catalogue in which all stars are numbered, we attribute a name to a number.
I made a mistake in typing my personal information, can correct it?
If you need to amend your PDF certificate:
Your certificate can be amended up to 15 working days after you receive your PDF copy by email. It takes up to 24h to process your amends.
- Name of the star: we can amend up to 4 characters in the name. The name of the star can’t be fully changed
- Dedication: we can amend up to 5 characters. The dedication can’t be fully changed
- Registration date: you can amend it
- Personal message: you can amend the personal message.
If you need to amend your Printed certificate:
All the amends should be submitted not more than 2 hours after your payment has been made. All requests to change submitted longer than 2h after the payment is processed will be performed at an extra cost of £6 including delivery. Please bear in mind that any amends may delay the delivery of your gift.
Can I order an additional copy of my certificate?
Do you check my spelling?
How long is the star name attribution valid?
How is the pack delivered?
Our Name a Star Gift is delivered to the email addresses you submitted during the checkout.
Delivery within the United Kingdom
The printed upgrades are dispatched on the next working day and sent by Royal Mail with 1-4 day delivery.
We send our packages by Standard International Delivery service by Royal Mail. We are unable to provide a tracking number for this service.
What to do if I am mistaken with the delivery address?
Please note we will not refund or dispatch a new gift if you have provided the wrong delivery address and did not contact our customer service within 2 hours after placing your orders. You are informed about order dispatching by an automatic email sent at the moment the parcels leave our premises.
What shall I do if my gift has not been delivered?
How long does delivery take?
Deliveries within the United Kingdom
Usually, it takes 1-4 days for Royal Mail to deliver our gifts. Please allow an extra 2 days during the Christmas period.
Royal Mail aims to deliver items to Europe within 3 to 5 working after posting and rest of world destinations within 5 to 7 working days.
Can I return my gift?
If your gift printed package does not correspond to the description, we will provide you with a full refund within 10 working days of return of your gift package. Please note that the returned items must be in good condition and sent within 10 working days from the delivery. You will have to cover the return postage cost. Also you will need to explain what happened and why you would like to return the gift, you will need your registration number. All the return requests should be addressed to [email protected] .
Electronic certificates can’t be returned and the money back guarantee does not apply to the electronic certificates.
Can I cancel my order?
I have a discount coupon how can I use it?
If you have received a coupon directly from us, please refer to the T&Cs of your voucher which are always sent to you with the code.
If your code is cancelled with our advertising partner after you redeemed it with us, your star registration will be cancelled and the star name will be removed from the star registry within 48h. If you have purchased any addons such as a printed pack or a necklace with it, our return and refund policy applies, you need to contact us within 3h from the purchase on our website to request it. No returns or refunds can be provided if a customer contacts us after 3h from the moment of purchase.
Are you a registered business?
Trademark From the Sky® Registry is managed by Giftoliser Limited, registered Twelve Quays House, Egerton Wharf, Birkenhead Wirral CH41 1LD
Which payment do you accept?
We accept the major credit cards:
We accept PayPal payments and we add an extra fee for PayPal payments of 3% and min charge of £0.20.
Money back guarantee
Electronic certificates can’t be returned and refunds can’t be issued.
We aim to respond to everyone outside our operational hours as well.