Terms and Conditions

Disclaimer

www.fromtheskyregistry.com is managed by Giftoliser Limited registered in England and Wales, registration number: 10408233.

By visiting www.fromtheskyregistry.com you agree to the following Terms & Conditions.

We strongly recommend that, you read all the paragraphs of the Terms & Conditions before any use of any functionality of this website that constitutes acceptance of the current Terms & Conditions. These Terms are legally binding. If you do not agree to these Terms, you must not order any products from this Website.

1. Information about us and how to contact us

1.1. Who we are

Giftoliser Limited is a company registered in England and Wales under registration number 10408233. Our registered office is Twelve Quays House, Egerton Wharf, Birkenhead, Wirral CH41 1LD.

1.2. How to contact us

You can contact our customer service team (Customer Service Team) by email at [email protected] or Facebook Messenger. We don’t recognise any contact means as Customer Service enquieries.

2. Ordering on this Website

2.1. How to place an order

When you order with us, we will create an online account with us (Account). You will need to supply us with your real name and a valid email address.

You place an order on the Website by pressing the Checkout button during the checkout process. By confirming your order, you are agreeing to purchase the product you have selected which shall be subject to these Terms. When you confirm your order, we will take payment for your order by means of your nominated payment method. We will then send you an order confirmation email detailing your order and any other information we must provide to you.

2.2. If we cannot accept your order

There may be circumstances in which we are unable to accept your order, because of something we discover after we send you an order confirmation email. If this is the case, we will inform you of this via email and will refund you for the product if applicable. We may be unable to accept your order because:

  • we have identified an error in the price or description of the product;
  • the use of images for a Personalised Product are corrupted, unsupported technically or inadequately pixelated;
  • your Personalised Product contravenes, or appears to contravene our Content Rules;
  • there are unexpected limits on our resources which we could not reasonably plan for
  • a credit reference we have obtained for you does not meet our minimum requirements or we cannot obtain authorisation for your payment;
  • we suspect that the order has been placed fraudulently;
  • a promotional offer or discount code has been used outside of a valid promotion period or has expired; or been cancelled with promotional websites;
  • your order otherwise breaches any of the requirements of these Terms.

2.3. Your order number

We will assign an order number that is unique to you.  Your order number is your star registration number when we finish processing your order and inform you by email that your star registration is complete.

3. Our Products

Giftoliser Limited is a private company that is not affiliated with any governmental bodies or educational institutions. The products and services provided by Giftoliser Limited through www.fromtheskyregistry.com are limited to the purchase of a gift pack that can be delivered electronically by email or a physical gift pack that includes a certificate with a chosen name, constellation chart, and a folder. Only the International Astronomical Union has the authority to officially name a star in the sky. Therefore Giftoliser Limited does not have any authority to attribute a legal title to the named star, we provide a star naming service that is symbolic and does not have any legal value, though each star is named only once in our star registry.

3.1. Product composition and images

We describe in detail on each product page what is included in each product and how they differ from each other. Each star registration includes a Digital Star pack which includes a star registration certificate (PDF file) sent by email. For each star registration, we offer a Star Folder pack, Star Box pack or Star Poster which are not included in the star registration price and can be purchased at the price displayed on the product page. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your device’s display of the colours accurately reflects the colour of the products.  Your product may vary slightly from those images.

3.2. Personalised Products

Our products include personalised content supplied by you and therefore all our products are personalised products (Personalised Product). It is up to you to ensure the content you have contributed for inclusion in a Personalised Product is correct (for example the content is correctly spelt). Please double-check your order on screen and your acknowledgement email carefully to check that all the details are correct. We allow only 90 min to submit any corrections free of charge.

If you are uploading a photo, images must be in JPEG or PNG format. Any other format cannot be accepted. For best results, we advise that you make the image dimensions approximately 1,000 pixels for the smallest edge of your photos and follow our picture guidance. We print images at 300DPI (Dots Per Inch), so if you are scanning the image, we recommend you use this setting. If you try to upload a photo that has a lower resolution or image size, we will accept it however we cannot accept responsibility if your Personalised Product does not meet your expectations.

By uploading or including any content or material (including but not limited to photographs, graphics, text and other material) (Customer IP) in a Personalised Product, you grant us a non-exclusive, royalty-free, irrevocable licence (including the right to grant sub-licences through multiple tiers) to use, reproduce, adapt, distribute and communicate to the public that content or material solely for the purpose of performing our obligations under these Terms and exercising any rights you may grant to us.

The rights and ownership to the Customer IP will remain yours, or the person who gave you permission to use the Customer IP.

If you use third-party copyright in any Personalised Product, it is your responsibility to ensure that you seek permission from the copyright owner. We will not accept any liability whatsoever if any Customer IP infringes on third party copyright. You will be held responsible for any fees and third-party damages we may have to pay to a third party because of such infringement and you will be liable to reimburse these payments to us in full.

3.3. Content Rules

We do not permit Personalised Products to include any content or material which:

  • infringes anyone’s IP. In particular, you must ensure that you either own the IP in the Customer IP that you wish to include in a Personalised Product or that you have permission from the IP owner to include that Customer IP in the Personalised Product;
  • contravenes any applicable law (including, without limitation, any criminal law) or regulation;
  • is false, inaccurate, misleading, offensive, abusive, threatening or defamatory, or that might cause needless annoyance, inconvenience or distress to any person;
  • misrepresents the identity or impersonates any person;
  • includes personal data about another person, such as their address, phone number, except with the written approval of that person;
  • is pornographic, obscene, indecent or offensive, has sexual connotations, which promotes discrimination based on race, sex, religion, nationality, disability, sexual orientation or age, or that may incite hatred or violence against any person or group;
  • may harass, upset, embarrass or alarm any person;
  • gives the impression that it originates from or has been approved by us, our partners and licensors, whether by reference to our/their name or otherwise;
  • may violate the integrity and reputation of our name, and the names of our partners and licensors;
  • advocates, promotes or assists any unlawful act;
  • includes or makes reference to illegal drugs; or
  • makes reference to politicians’ names and/or political statements.

If you submit any of the content listed above, we will cancel your order and will process only a partial refund.

4. Price and Payment

4.1 Where to find the price for the product

The price of the product will be the price indicated on the order pages when you placed your order, each of the extras which are not included in the product price has the price displayed on the page and can be added separately.

4.2 Payment

You can pay for your products using a credit card, debit card, PayPal, any account credit, or any other payment method which we make available to you at the time of your order. Please note that we do not accept payments via American Express.

4.3 Offers, discounts, vouchers and competitions

If you have been sent a discount code or voucher by us or purchased a promotion deal from our advertising partners and received a voucher code, you must apply this code at the checkout to benefit from a discount or price reduction, any code can’t be applied to the existing orders. The total amount to pay after the application of the code is displayed prior to the payment if applicable.

Please note that promotional offers, discount codes and vouchers can only be applied to our specified products and do not include any product extras such as but not limited to Star Folder, Star Box or Star Poster. They cannot be used for discounts on postage or delivery charges or extras unless otherwise specified.

Promotional offers and discount codes must be used within the valid offer time, but we reserve the right to dispatch products outside of this period.

We reserve the right to cancel, change or extend offers at any given time, without notice. Promotions cannot be backdated or applied retrospectively to orders already placed.

There are no cash alternatives for offers or discount codes.

If the codes are cancelled by customers with promotional websites after the code has been redeemed on our website, we will process a partial refund by deducting the admin fee of £15 or the full amount if paid less if any other products or star registration packs are purchased such as Constellation, Star Folder, Star Poster or Star Box.

5 Dispatch and delivery

5.1. General information

The dispatch date is the date that we send the item, not the date that it is delivered. We dispatch Digital Star packs within 18h from the moment of purchase and deliver them by email you have provided during the checkout. Star Folder, Star Box or Star Posters are dispatched within 2 working days and sent by post.

It is your responsibility to ensure that the postal and email information you input for delivery is correct.

Errors in the address may cause unnecessary delay and/or result in unsuccessful delivery of your items. You can check that you have the correct UK postcode by using the Royal Mail’s handy postcode finder available at www.royalmail.com/find-a-postcode. Please note we are not responsible for the accuracy of the Royal Mail’s postcode finder and reserve the right to charge customers if the orders are dispatched to the wrong address provided by the customer.

5.2. Delivery costs

The delivery for Star Folder, Star Box or Star Poster packs in the UK is complimentary.

International Shipping charges

We send Star Folder, Star Box and Star Poster from the UK by Royal Mail International Tracked Delivery.

Europe: £4, it usually takes 3-5 working days to get delivered

North America: £8, it usually takes 5-7 working days to get delivered

Asia Pacific: £8, it usually takes 5-7 working days to get delivered

Please contact [email protected] in case you experience any delay in delivery.

We reserve the right to change the delivery costs at any time

5.3. Estimated delivery times

If you have selected Star Folder, Star Box or Star Poster, they are delivered by Royal Mail (or another third party carrier from time to time). Estimated delivery times for all UK orders are 2-4 working days, it can take longer during busy periods.

5.4. We are not responsible for delays outside our control

If our supply of the products is delayed by an event outside our control (such as acts of God, natural disasters, epidemics or pandemics, terrorist attacks, war or threat of war, riots, imposition of sanctions, embargo, or breaking off of diplomatic relations, nuclear, chemical or biological contamination or sonic boom, any laws imposing an export or import restriction, quota or prohibition, or failing to grant necessary licence or consent, collapse of buildings, fire, explosion or accident, industrial action, interruption or failure of utility service) then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event. However, if there is a risk of substantial delay you may contact us to cancel your order and receive a refund for any products you have paid for but not received. Your statutory rights as a consumer are not affected.

5.5. What will happen if you do not give the required information to us

We may need certain information from you so that we can supply the products, for example, the delivery address. We will contact you to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information, we need within a reasonable time of us asking for it.

5.6 Customs and Duties

We provide all the required customs information for all international deliveries outside the UK. We are not responsible for any VAT charges or duties to be paid upon the delivery outside the UK. Please consult a relevant tax or customs authorities in your country for more information.

6. Your right to make changes

As a courtesy, we allow you to make changes to your order in your personal account on our website within 90 min from the moment of purchase. If you cannot make changes in the account, then you will need to contact our Customer Service Team by email. Please have your order number or the email address you registered with us available so we can answer your query as quickly as possible.

We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.

7. Your right to end the contract

7.1. Your rights

Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract, including:

(a) if what you have bought is faulty or misdescribed you may have a legal right to end the contract

Please contact our customer service to inform

(c) if you have just changed your mind about the product,  you may be able to get a refund if you are within the cooling-off period of 90 min, but this may be subject to deductions and you will have to pay the costs of return of any goods;

(d) In all other cases (if we are not at fault and there is no right to change your mind) we will not be able to provide you with a refund or cancel your order.

7.2 Exercising your right to change your mind (Consumer Contracts Regulations 2013)

For most products bought online you have a legal right to change your mind within 14 days and receive a refund.

How long you have depends on what you have ordered and how it is delivered:

(a) You ordered only the Digital Star, Star Folder or Star Box by placing your order with us, you have waived your right for the 14-day cool off period and agreed to get the Digital Star delivered prior to the expiry of the 14-day cool-off period. We allow 90 min to cool off and change your mind, you need to contact our Customer Service with your order number and the email you used to place your order. After a 90-min cool off time we are unable to cancel any orders or process any refunds.

(b) Have you bought extra non-personalised goods such as a necklace with your star registration if so you have 14 days after the day you (or the recipient) receive the goods to cancel your order for the necklace. The cancellation applies only to the non-personalised items in your order.

7.3 When you don’t have the right to change your mind

You do not have a right to change your mind in respect of

  • Personalised Products;
  • digital products such as Digital Star after 90-min cool off period expires
  • services, once these have been completed, even if the cancellation period is still running.

after 90 min cool-off period.

7.4 Ending the contract where we are not at fault and there is no right to change your mind

Even if we are not at fault and you do not have a right to change your mind you can still end the contract before it is completed, but you may have to pay us compensation. A contract for goods or digital content is completed when the product is delivered, downloaded or streamed and paid for.  If you want to end a contract before it is completed where we are not at fault, and your cool-off period has expired, and you have changed your mind, contact our Customer Service.

Digital Star  (Digital product)

The Consumer Rights Act 2015 says digital content must be as described, fit for purpose and of satisfactory quality:

a) If your digital content is faulty, you’re entitled to a repair or a replacement.

b) If the fault can’t be fixed, or if it hasn’t been fixed within a reasonable time and without significant inconvenience, you can get some or all of your money back.

8. Returns and Refunds

8.1. Reporting a problem

If you have questions or are unhappy with your order, please contact our Customer Service Team. You will need to quote your order number, the email address you have registered and the details of the problem with the order.

We aim to acknowledge any complaint within 14 days and will do our best to resolve it within 28 days. We may ask you to take a photograph of the product to help us communicate with our suppliers and to correct any future problems. Should it be necessary, we will then advise you on how to return your item.

If you receive a product from us in error, you must inform our Customer Service Team immediately. Our Customer Service Team will then provide you with instructions on how to return or securely destroy the product.

8.2. Procedure for returns and refunds

Personalised Products

We are not required to accept returns for personalised or digital products if the items are not faulty and the customer changes their mind after a complementary cool off 90-min period.

Where an item is faulty,  please contact our Customer Service Team via Email. We will either ask you to return the item to us within three days of receipt or to take a photo of the item before returning it back to us. You can speak to our Customer Service Team for returns address if you do not have one. Your right to return items to us in accordance with these Terms is in addition to any other statutory rights you may have.

If you are eligible for a refund, we will reimburse the price you have paid for the product(s) onto the credit or debit card that you paid with or to your PayPal account. Alternatively, we may offer to reprint (if applicable) and resend the item free of charge. Please note it is not our policy to offer both a refund and a resend.

Refunds cannot be given if the fault is a result of your own actions such as product misuse or if personalisation is misspelt or if you have uploaded an image of a low resolution or size.

9. Intellectual Property Rights

This Website and the contents contained on www.fromtheskyregistry.com website, including but not limited to: text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations are the sole and exclusive property of Giftoliser Limited. All such contents and materials are protected by domestic and international copyright and trademark laws. You hereby agree not to modify, copy, reproduce, republish, upload, post, transmit, or distribute any portion of the Website or any contents contained on the Website without the expressed written consent of Giftoliser Limited.

10. Cookies & Monitoring

A cookie is a small text file that we store on your device. Our website uses cookies to distinguish from other users of the website. Cookies also provide us with information about how this website is used so we can keep it as up to date, relevant and error-free as possible.

  • Strictly necessary cookies – These are cookies that are essential to the operation of our website.
  • Analytical/performance cookie – These cookies allow us to recognise and count the number of visitors to our website.
  • Functionality cookies – These cookies are used to recognise you when you return to our website.
  • Targeting Cookies – These cookies record your visit to our website, the pages you have visited and the links you have followed.

We may monitor traffic to our site and collect the following information:

  • The IP address of your computer.
  • The referring website from which you have got to our website from.

The reasons for this are:

  • To make ongoing improvements to our website based on this data.
  • To see our most popular sources of business.

All the data collected is processed in third-party service provider like Google Analytics. You can read more about the usage of the cookies on the Privacy and Cookies Usage page.